Terms of Service

Please read these Terms of Service (“Terms”) carefully before engaging SearchShift for any services. By engaging us or using our website, you agree to be bound by these Terms.

1. About SearchShift

SearchShift is a Melbourne-based digital marketing agency providing SEO, GEO, AEO, paid media management, content creation, social media management, and web development services to businesses across Australia.

For enquiries: hello@searchshift.com.au · 0421 162 338

2. Services

The specific services, deliverables, timelines, and fees for each engagement will be set out in a separate Service Agreement, Proposal, or Statement of Work (“Agreement”) provided to you prior to commencement. These Terms apply in conjunction with that Agreement.

We reserve the right to refuse or discontinue services at our discretion, including where a client’s instructions conflict with applicable laws, platform policies, or our own ethical standards.

3. Fees and payment

• Fees are as agreed in your Service Agreement or invoice
• Invoices are payable within 14 days of issue unless otherwise agreed
• Overdue invoices may attract interest at 2% per month
• We reserve the right to pause services on accounts overdue by more than 30 days
• All fees are quoted in Australian dollars (AUD) and are exclusive of GST unless stated
• GST will be added to all invoices where applicable

4. Month-to-month engagements

Unless otherwise agreed in writing, all ongoing service engagements are month-to-month with no lock-in contract. Either party may terminate with 30 days written notice. Work completed up to the termination date will be invoiced and payable.

5. Client responsibilities

To allow us to deliver effectively, you agree to:

• Provide timely access to required accounts, assets, and information
• Review and approve deliverables within agreed timeframes
• Ensure all content and materials you provide to us are accurate and do not infringe third-party rights
• Maintain sufficient advertising budget where paid media services are engaged
• Notify us promptly of any changes to your business that may affect the services

6. Intellectual property

Upon full payment of all fees, you own the deliverables we create specifically for you (e.g. website code, written content, ad creatives). We retain ownership of our methodologies, tools, templates, and proprietary processes.

We may reference your business name and results in our portfolio and marketing materials unless you request otherwise in writing.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. This obligation survives termination of the Agreement. We will not disclose your business data, strategy, or results to third parties without your consent, except as required by law.

8. Results and performance

Digital marketing results — including search rankings, traffic, ad performance, and AI visibility — depend on many factors outside our control, including search engine algorithm changes, competitor activity, and market conditions.

We do not guarantee specific rankings, traffic levels, or revenue outcomes. We commit to applying best-practice techniques, transparent reporting, and genuine effort toward your agreed goals.

9. Third-party platforms

Our services involve third-party platforms including Google, Meta, and others. We are not responsible for changes to these platforms’ policies, algorithms, or pricing that affect your results. Ad spend paid to third-party platforms is separate from our service fees and is non-refundable once deployed.

10. Limitation of liability

To the maximum extent permitted by Australian law, SearchShift’s total liability for any claim arising from our services is limited to the fees paid by you in the three months preceding the claim.

We are not liable for any indirect, incidental, or consequential loss, including loss of revenue, profit, data, or business opportunity, even if we have been advised of the possibility of such loss.

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including consumer guarantees for services.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on this page. Continued engagement with our services following any changes constitutes acceptance of the updated Terms.